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Are you having trouble connecting to Level Up! games and/or website? Are you using the SMART Bro DSL connection? Then this advisory from Level Up! is for you:

If you are unable to file a request via the MyLU! CS Page due to this, kindly send Level Up! an email via technicalissues@levelupgames.ph with the following information: 

Real name: 
MyLU! Username: 
Internet Service Provider (i.e. SMARTbro, VIBE, PLDT dsl): 
Location: 
Contact Number: 
What service or Level Up! website/game that can't be accessed? 
When did you start to encounter this problem? 
Are there any programs/application running in the background while attempting to connect? 
Tracert and PING results:
 
How to get a Tracert? 

1. Open Command Prompt Window: 
2. Type tracert 202.57.117.1 for RO, PW, RF, FS and 125.5.127.1 for FlyFF 
3. Press Enter. 
4. Wait until Trace Complete appears. 
5. Right click on your mouse button and choose Select All. Then click on Copy. 
6. Paste the results in your email.
 
How to get a PING? 

1. Open Command Prompt Window: 
2. Type ping 202.57.117.1 for RO, PW, RF, FS and 125.5.127.1 for FlyFF 
3. Press Enter 
4. Wait until another command prompt appears. 
5. Right click on your mouse button and choose Select All and then click on Copy. 
6. Paste the results in your email. 

IMPORTANT NOTE: Email requests not related to this particular concern will not be entertained but should be filed via the MyLU! CS Page at support.levelugames.ph

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